![]() ![]() Q: Can I delete everything stored in my Dossier?Ī: You can delete any materials stored in your Dossier that you’ve never sent anywhere. Q: When requesting a letter of recommendation through Interfolio, how should I use the due date feature? Can a letter writer still upload a recommendation letter after the due date has passed?Ī: In Dossier, the due date feature is not technically binding-it is just a tool (attached to the request itself) for you to communicate to your letter writer the date by which they should submit their letter. If you set a due date, it will not prevent them from uploading their letter afterward. You can either request a general letter, or specify which opportunity the letter is for. Just use Dossier’s standard “Request Recommendation” feature-look for the “Recommendation Type” section in the request form. Q: Is there a way to store a confidential “generic” letter without sending it right away? I plan to apply for many positions, and I don’t want to make my letter writers send all the different letters one by one.Ī: Yes! That is a very common use for Dossier, and you can do it for free. Here are a few of the most common questions we got before and during the webinar, and a quick recap of what our audience learned: ![]() We know that requesting a letter of recommendation, or providing one, can be a delicate and sometimes stressful process when deadlines are involved, so we offer features and a support team to make those logistics simple. Robin Price of Interfolio’s Scholar Services team leads the audience through each of these three Dossier account areas in turn and deftly outlines the ins and outs of the different sections- addressing many specific questions about confidential letters of recommendation. ![]() ![]() It sheds light on best practices surrounding the three core areas of the Dossier account: Opening with some of the background and research underlying Dossier from product director Erin Mayhood, the webinar covers several of the product’s common real-life applications. The webinar also features an exclusive Q&A session that draws upon our attendees’ submitted questions to ensure some of the most common questions are addressed. We decided to hold this webinar to answer some common questions we were getting from users, and to share some of what we’ve learned about the folks using our products. Learn more about Dossier here.Earlier this month, we hosted a free webinar and Q&A giving some tips and tricks-around recommendation letters, deliveries, and more-for academics to get the most out of Interfolio’s free Dossier and Dossier Deliver. Interfolio’s Dossier enables scholars to collect, curate, polish, and send out their materials at all stages throughout their academic professional path. We’ve already had over 7,000 chats with our users and we look forward to supporting you over chat soon! And remember, Scholar Services is now available on phone and live chat from 9:00am – 6:00pm and email from 5:00am-10:00pm U.S. If you can’t catch us on chat, you can always give us a call at 87 to speak with someone on our team. You can refresh the page to see if an agent has come available at any time. If you click the chat button and get a message that no one is available, know that we aren’t ignoring you! It means that all of our agents are currently speaking with other users and we should be available soon. Share with us as much detail and specifics as possible to help us expedite the conversation.This helps us pull up your information quickly. To note: It’s helpful to make sure the email address you provide is the one associated with your Interfolio account. You’ll be prompted to provide your name, email address, and a description of your question or issue.Once you’re logged into your account, look for the green “Chat with us” button in the bottom-right of your screen to start speaking with a live agent in real time.Here’s how to get in touch with us over live chat. We heard this loud and clear! Providing support across multiple channels enables you to focus on the work you’re doing, and allows us to serve you more quickly. You may not have the time to call in, or need a more immediate response than an email reply can offer. We know that many of you only have a minute or two during your jam-packed Dossier user session to ask and get a question answered. It’s “busy season” for those on the academic job market-a stressful time that lives up to its name-so we have launched live chat within the Dossier application. ![]()
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